I am completely baffled by the bad reviews. I cannot speak from a patient perspective, but as the family member of a patient, I was overall impressed. My family member saw a doc right away (within 12 hours, after being transferred in the wee hours of the night); they may not have seen the doc as often as they would have liked, but both he and the rest of the staff were responsive to their input and feedback, in reasonably constant communication with the family (just a bit toward the very end, trying to get a *solid* discharge time was a bit frustrating).
DO NOT COME HERE, DO NOT SEND YOUR FAMILY HERE. I am trying to get a loved one out even right now for various reasons. They have only medicated her, she hasn't received therapy and no one cares about sitting down to help her understand how she has been feeling mentally. All they are doing is giving medication that doesn't help her. She is also being treated unfairly by staff, specifically some woman with short blonde hair who got upset because a few members of her family are concerned about what we are hearing. This woman who I am assuming is a nurse went to her patient and said "don't have your little friends calling up here checking me". Everyone who has called is WELL into adulthood, working class, tax paying citizens and we have done nothing but show concern and ask questions as to why the personal hygiene and emergency items we have left with security are not being given to her. I wish Beaumont hospital would have sent her somewhere nicer where it seems the staff really want to help the patients. I am praying God finds her a way out before we have to report this place to media and government. This was suppose to help her, she is expressing to us (because no one else will sit and talk to her) that she feels worse and like this is a waste of time a big mistake, when all she wanted was help and someone to talk to.
Security was polite and professional. All in all, while I certainly hope we don't ever have to go *back*, this was a great first; it got family member to a place where we can now seek outpatient therapy (which their social worker set up for us, taking a huge weight off our shoulders).
DO NOT send your loved ones here. Extremely unprofessional. If you have good insurance plan on staying awhile until they suck it dry. Daughter didn't see the doctor for 30 hours once she got there. They forgot to give her prescription medication to her that was prescribed by our family doctor which she needs, when we confronted them about it they were clueless. She is also on Thyroid medication which they also forgot to give her. Then she got in trouble because her family was calling to much when we were told that we could call anytime after 9am. All in all this place and the workers here are a joke. They put normal people in with crazy people. The workers are here for a paycheck and to suck your insurance dry. Staff was obnoxious, unprofessional and not very well trained. Stay away from this place.
Had a family member check her self in, yes CHECK HERSELF in. Upon not seeing doctor twice. Mind you he comes between 12am -2am. She inquires about checking herself out . they informed us she can't check out. Upon leaving visiting hours on Wednesday. I receive a phone call saying she was "released" .. The doctor arrived in Street atire. After they released her. They gave her one of three meds prescribed. We called next day about how come . lady at front desk told us" we told you she would suffer conciquinces " mind you it is recorded on my phone. So honesty one star is to much. They took advantage of my good insurance and didn't like anyone asking any questions. Which will suck for them Monday when lawyer arrives. Stay away !
Dirty, Ghetto, Dysfunctional, Negligent, and Abusive. Insist on or even just inquire about your rights as a patent and you are blacklisted for the rest of your stay. I contacted patients right while there as a patient and the things I told them were being mumble and snapped back at me in the hall by the staff I complained about. I call that reckless endangerment of a vulnerable adult. The doctor had a "god complex" to use one of the nurses own words, unwilling to listen let alone consider anything a patient says. The sad truth is the bad food and unsanitary conditions are the least of this place problems. I wish there was a zero star option or better yet a direct number to a good law firm because what this place gets away with has to be illegal and sooner or later you'll be wanting a lawyer.
Family member said their social worker was awesome. The nurses and aids we interacted with seemed very kind and engaged in both us and the patients. We were absolutely allowed to hug and sit together during visiting times (someone remarked this wasn't allowed; maybe their case was special, I have no way of knowing, but everyone we saw in the visiting room was hugging or holding hands).
Stonecrest Behavioral Health Hospital is a US Hospital based in Detroit, Michigan. Stonecrest Behavioral Health Hospital is located at 15000 Gratiot Ave, Detroit, MI 48205, USA.
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