Stayed for 4 nights from out of town for my sister's wedding weekend. I was charged full price when there was a discount for the wedding that should have been honored. The morning of the wedding we discovered our carpet was moving due to an ant infestation. Changing hotel rooms instead of making memories with my family. After the first night we should have just left, noticing our bed sheets were not changed and clearly the carpet was not clean. Front desk girls were sweet to apologize, however at check out could not take any action and I was forced to overpay for my total. She took down my information and assured me the general manager would contact me and "make it right"- that was over 2 weeks ago. I contacted and left a vmail for a call back after the first week. I did not expect this to be on my end for action to be taken! Worst experience from a hotel stay in my life.
This hotel was excellent. The service was incredible and the food was very good and did not feel or taste like mass production. All the employees were kind, helpful and on top of things. The gentleman that handled our room Tuesday morning was such an awesome employee. I highly recommend this for any event. Our professional development was great there.
I have been here ma u time for events and staff are always right there when you need them. Food and drinks were good. Hotel was nice and clean, rooms were nice, comfy, spacious. Try and get a room with a parking lot or side view. This trip my room was in the back and I had to look at old broken house. The have a nice pools nd fitness area. I would stay again and recommend to others.
Beautiful hotel, however the restaurant was the issue. Was attending a conference at the hotel. Our server was so nice. However, the restaurant didn’t prepare ahead of time. Seeing there’s a conference and most people would probably stay for lunch. Never got our food due to someone had taken our order out of the computer. Wouldn’t recommend this restaurant if you’re in a time crunch. Giving 4 stars for the hotel. Restaurant would get 1 star.
We attended an event. Food was good and service great. Breakfast was great and the server was great! The only y complaint is our room was 62° when we arrived. The heat was not on.
Doubletree By Hilton Hotel Detroit Dearborn is a US Lodging based in Detroit, Michigan. Doubletree By Hilton Hotel Detroit Dearborn is located at 5801 Southfield Expressway, Detroit, MI 48228, USA.
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