Most staff was polite and helpful, especially Ryan in valet and the waiter in the breakfast restaurant. Rooms are clean. Hotel is very close to all activities in downtown Detroit. Food for breakfast and dinner was very good too. I would not stay here again though because of the loud music from the bar across the street until 2:30 in the morning all 4 nights of my stay and the constant revving of the motorcycles into the early morning hours. Police were parked at this corner every night to stand guard and make sure this did not get out of control. I did not feel safe watching this activity each night. There aren't many reviews of this and people who would like to stay here should consider a different hotel if they want to get rest at night.
The hotel met my expectations of HGI (in a good way!) but the staff are right up there with the best; friendly, professional and very knowledgeable of the area.
Pretty expensive considering there weren't many benefits one would be afforded going to holiday inn, days inn, etc. Breakfast for example was an expensive experience if done at the hotel. The wifi and most of the doors (including bathrooms) were incredibly inconvenient to use. The card readers on doors were achingly slow, often taking 8-16 swipes to register. This was not just a problem I experienced. Other tenants I met in the elevator showed the same difficulty when they used their cards. That was the worst part of the experience however. I don't want to mislead you, there was nothing incredibly bad about my stay there. It simply wasn't good enough to make the money spent feel worth it. In the future I will more than likely be staying at one of the numerous hotels that are closer to the expo center, cheaper, and offering more benefits to their customers. I gave this one a try on my mother's recommendation for the chain because she had apparently stayed at one for a business trip.
Heater in room was exceptionally loud while the television was exceptionally small. The room floor padding was very inexpensive. The tub wasn't clean the lounge chair in the room would have been better if nothing was there. Went down to the pool, and the hot tub was out of order without a sign stating that. I am from Detroit and I stay in hotels all over the country. I tried a hotel in Detroit for my grandchild's birthday, and I must say that will never happen again. The complete atmosphere made me feel down. I'm glad I was able to move north long ago because every other hotel I paid a substantial amount for like this was 4 times better in every way.
You will be paying for location. For the price, I have had much more luxurious accommodations and better appointments. No problems with room cleanliness. The breakfast crew were clearly at odds with each other...several people had to wait for tables as tables were not being bused. About 3/4 of the tables had not been cleared. Service was very slow, buffet not being replenished. Front desk personnel were excellent.
My first visit to Detroit (went to see a band at St Andrews Hall) and wasn't sure how safe the area was. Brian on the front desk is an ambassador for Detroit, convincing me that the short walk was safe and no need to get a cab and also recommended a great place to eat. Had a great evening and very enjoyable stay in Detroit.
Hilton Garden Inn Detroit Downtown is a US Lodging based in Detroit, Michigan. Hilton Garden Inn Detroit Downtown is located at 351 Gratiot Ave, Detroit, MI 48226, USA.
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